Shipping and Delivery Policy

At Beautyblissstore, owned and operated by Moonfall Connect Private Limited, our objective is to make every customer's shopping journey smooth, reliable, and free from unnecessary complications.

For the purposes of this Shipping Policy, the terms “we,” “us,” and “our” represent Moonfall Connect Private Limited, whereas “you,” “your,” and “user” refer to customers who place orders through our platform. By completing and submitting an order, you acknowledge that you have reviewed, understood, and agreed to the provisions and conditions outlined in this Shipping Policy.

Shipping Destinations And Serviceable Areas

Our delivery services operate according to the following guidelines:

We ship orders to all eligible pin codes throughout India that are covered by our delivery network.
Shipping services to locations outside India are currently unavailable.

Order Preparation And Dispatch Process

All orders are prepared and dispatched in accordance with the following timelines:

Order processing generally takes 1–2 business days from the date of order confirmation.
Saturdays, Sundays, and officially recognized public holidays are not included in the processing period.
Once the order preparation process is completed, an email containing the full order information will be shared with the email address submitted during checkout.

Estimated Shipping And Delivery Time

Customers can generally expect their orders to be delivered within 3–8 business days.
Actual delivery periods may vary based on the destination and the courier service provider handling the shipment.

Reasons For Unsuccessful Delivery Attempts

Certain circumstances may prevent an order from being delivered successfully. These may include:

Shipping information entered during checkout being incorrect or incomplete.
The intended recipient not being present at the specified delivery location when the courier attempts delivery.
The recipient declining to receive the package during the delivery attempt.

Undelivered Shipments And Return To Warehouse

Any package that cannot be successfully delivered will be returned to our warehouse.
Customers whose orders have been sent back to our warehouse may contact our customer support team to request a further delivery attempt.

Damaged Products And Lost Shipments

Procedure For Reporting Damaged Products

In the event that a beauty product arrives in a damaged condition, customers must follow these requirements:

Notify our customer support team within 48 hours of receiving the shipment.
Submit clear photographs displaying the damaged product or its packaging to enable verification.

Procedure For Reporting Lost Shipments

If a shipment is confirmed to have been lost while in transit, we will initiate a replacement or refund once the details have been verified with the respective courier partner.

Shipping Enquiries And Customer Assistance

For any questions, issues, or requests for assistance concerning shipping and delivery, customers can contact us through the details provided below:

moonfallconnectprivatelimited@gmail.com

We remain committed to delivering every order to our customers in a safe and timely manner while reducing any inconvenience that may arise during the shipping and delivery process